Mercedes-Benz of Medford and Randall Grealish, my salesman, deliver a perfect customer experience. I didn't know that any car dealership could be this good. Randell and his colleagues deliver a level of service comprable to a fine hotel. I live in Medford and I'm at the business a couple times a month. The perfect customer service continues long after the ... sale; even when it's obvious your visit will not generate any immediate income. Randal and his colleagues obviously consider customer service their job. A sale is one of many possible "results" of the customer service.In 2014, I purchased a 2013 GLK350 4Matic from Randall Grealish at Mercedes-Benz of Medford. Every purchase includes a free weekly car wash by hand and, since I'm off road a lot, I get one or two of those a month. While I wait, I'm provided with free coffee, espresso drinks, soda, cookies, WiFi, and comfortable seating in the immaculate and modern showroom. On Wednesday and Friday mornings, there's even a free seated chair massage from a professional therapist! The other customers are as happy as me and we have some pretty good conversations. Sometimes, being at the dealership is better than being at home!Randell Grealish is honest. He listens and understands me. I ask him precise and technical questions and he provides clear and well-explained answers. If he doesn't know an answer, then he immediately connects me with someone who does. I can't recall him ever "selling" me anything. I ask to buy and the sale is completed as honestly and openly as the rest of our conversations.I don't know if a Mercedes-Benz is the right vehicle for you, but if it is, then I know this is where you should buy yours!
Steven C. Medford, OR
I stopped by the Medford Or dealership in the fall of 2012 looking for a car with good gas mileage. I was greeted by salesperson Randall G. He listened to me as I explained I was looking for a second vehicle with better gas economy than my truck. On the floor was a new SLK 350 which had great economy but I was not looking for a new vehicle. At the time there was no ... o used vehicle in stock that appealed to me. During the next 8 months Randall had kept in contact with me in a professional and friendly manor...never pushy..with possible suggestions of vehicles they had in stock. I visited the dealer several times and each time I was greeted with a friendly smile and treat with respect but never any pressure to buy. To make long story short when I was finally ready to buy Randall spent a lot of time with me helping me select just the right vehicle to match my needs and budget. Randall had a lot of patience with me as I fussed over the details of each possible vehicle. Now that I have had the Mercedes over a month the vehicle continues to exceed my high expectations and I could not have asked for a better purchasing experience.
RogueValleyMan
Doing business with Mercedes-Benz of Medford could not have been easier. The level of customer service was exceptional from the time we entered the dealership until the purchase was complete. Randall G. and the rest of the team at the dealership were very professional and easy to deal with. I would not hesitate to recommend them to anyone in the market for new or used ... car.
jlewis119
The best sales service ever! My husband and I are long time Mercedes drivers and decided that it was time to consider a new car. We called Russ M. and let him know what we were interested in. By the next day Russ had located the perfect vehicle and we took delivery on it a few days later. Russ is a "make it happen" guy who knows his product, is great to work with and ... is true to his word. What a great experience!
lmm5
I give a very high rating to the Mercedes dealership vis a vis a recent lease process for my new electric drive Smart. Randall G. was the principal contact, and his patience and insight helped considerably (if not fully!). The dealership in general seemed unobtrusive but always helpful. Randall got me the right people for my too-many questions. Result: I got the ... vehicle I've always wanted despite a lot of indecision. Electric cars have a huge role to play in any sort of better world. Mine transforms ordinary short trips into unexpectedly pleasurable little trips. There is just nothing like zooming around in the quick, short-turn Smart -- which is esp. agile in traffic and parking. I get approx. 40+ miles/dollar. Very simple to charge, and I always do it at home using the supplied cable set.
tmarvin

New Mercedes-Benz dealership in Medford, OR

smart cars are the smart compact solution to every day driving. Whether you are driving in the city or out in the country, these fun and sporty machines seek to redefine the automobile. With a unique design and a level of agility that can turn on a dime and maneuver into the tightest of spots, this is not your typical car. Take a look through our smart car inventory in Medford, OR today.

Compare all smart fortwo vehicles.

From gas to electric, see which smart is right for you.

2017 smart fortwo Pure Coupe in Medford,OR

Pure Coupe

Agile, efficient, and fit for fun.
The smart fortwo pure is exactly what it sounds like. The turbocharged 3-cylinder engine and optional 6-speed dual-clutch automatic transmission are sure to pack a punch, while added details like LED daytime running lights and Bluetooth connectivity make it pure fun, all the time.

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2017 smart fortwo Passion Coupe in Medford,OR

Passion Coupe

Sporty, slick and loaded with extras.
The smart fortwo passion is filled to the brim. From the luxurious leather steering wheel to the two-tone interior design - even down to the heated mirrors, it's clear to see that for this car, we went the extra mile.

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2017 smart fortwo Prime Coupe in Medford,OR

Prime Coupe

Aggressively designed for a laid back ride.
The smart fortwo prime was meant to make a big impression. It's stylish, timeless and chic, and it comes with all the features of the passion, plus some. Take the panoramic sunroof and fog lamps for example. Whatever the weather, the prime comes prepared.

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2017 smart fortwo Proxy Coupe in Medford,OR

Proxy Coupe

The furthest step in the smart evolution.
When you're in a smart Proxy, you know it. On the inside, the white man-made leather is countered with a blue fabric that gives it a progressive and edgy appearance. And on the outside, the sporty design and 16-inch alloy wheels provide it a high-sheen finish that is sure to turn heads.

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2017 smart fortwo Passion Cabrio in Medford,OR

Passion Cabrio

Sporty, slick and loaded with extras.
The smart fortwo passion is filled to the brim. From the luxurious leather steering wheel to the two-tone interior design - even down to the heated mirrors, it's clear to see that for this car, we went the extra mile.

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2016 smart fortwo Prime Cabrio in Medford,OR

Prime Cabrio

The furthest step in the smart evolution.
The smart fortwo prime was meant to make a big impression. It's stylish, timeless and chic, and it comes with all the features of the passion, plus some. Take the fog lamps and heated seats for example. Whatever the weather, the prime comes prepared.

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2016 smart fortwo Proxy Cabrio in Medford,OR

Proxy Cabrio

Aggressively designed for a laid back ride.
Progressive and sporty, this car embodies the innovative essence of smart and it's loaded with highlights from the chrome detailing to the JBL sound system. No matter what, you'll see (or hear) it coming.

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Sprinter