It's easier to provide good customer service when everything is working fine; cars, loans, test drive, etc.  However, a true testament of the company's customer service is when things are complicated and when things don't go according to plan.  I was in this situation; Sarah Calhoun and Matt Meade of Mercedes-Benz went above and beyond to help me.  Other ... dealerships would have easily walked away with my situation but they made sure everything was in order even after the completion of the transaction.  Although, I live 6 hours away from them I will most likely come back to Mercedes-Benz of Medford for my next car purchase.
Vincent C. Fremont, CA
I give a very high rating to the Mercedes dealership vis a vis a recent lease process for my new electric drive Smart. Randall G. was the principal contact, and his patience and insight helped considerably (if not fully!). The dealership in general seemed unobtrusive but always helpful. Randall got me the right people for my too-many questions. Result: I got the ... vehicle I've always wanted despite a lot of indecision. Electric cars have a huge role to play in any sort of better world. Mine transforms ordinary short trips into unexpectedly pleasurable little trips. There is just nothing like zooming around in the quick, short-turn Smart -- which is esp. agile in traffic and parking. I get approx. 40+ miles/dollar. Very simple to charge, and I always do it at home using the supplied cable set.
tmarvin
The best sales service ever! My husband and I are long time Mercedes drivers and decided that it was time to consider a new car. We called Russ M. and let him know what we were interested in. By the next day Russ had located the perfect vehicle and we took delivery on it a few days later. Russ is a "make it happen" guy who knows his product, is great to work with and ... is true to his word. What a great experience!
lmm5
We are from out of state and were in the market for a 2012 Mercedes ML-350 with low mileage and preferably a certified pre-owned Mercedes. In searching the internet, I found a beautiful vehicle at MB of Medford. Randall G. worked with us by phone/email and made the process so easy for us. By the time we finally met, it was like we had known each other forever. I feel ... so fortunate to have found Randall and our ML-350. I highly recommend that you see Randall G. at MB of Medford before going anywhere else.
EuniceP
Randall G. answered all my questions and made the process a breeze.
duckzone

New Mercedes-Benz dealership in Medford, OR

Welcome to our Mercedes-Benz dealership. Let Mercedes-Benz of Medford show you everything that Mercedes-Benz has to offer. Whether you want to try out a C-Class, E-Class, GLE or any other Mercedes-Benz, you should stop by and see us. We also carry Smart and Sprinter. If you are looking for something pre-owned, then we can help you out there too. We have a huge range of reliable vehicles including sports cars, diesels, and everything in between. We can also provide any Mercedes-Benz service that you may need.

Our family owned dealership has been operating in Medford for a few years now, and we are proud to serve all the surrounding areas in both Southern Oregon and Northern California. Whether you live in Ashland, Klamath Falls, Brookings, Gold Beach, Jacksonville, Bandon, Crescent City, Roseburg, Eureka, Grants Pass, Redding or any of the surrounding areas, we are just a short drive away. If you need a 4MATIC®, Sprinter, Smart, or a pre-owned sports car, trust in Mercedes-Benz of Medford. We your Mercedes-Benz dealer and we are here for you!

smart Vehicles

smart cars are the smart compact solution to every day driving. Whether you are driving in the city or out in the country, these fun and sporty machines seek to redefine the automobile. With a unique design and a level of agility that can turn on a dime and maneuver into the tightest of spots, this is not your typical car. Take a look through our smart car inventory in Medford, OR today.

smart Inventory

Sprinter Vehicles

Choosing a commercial vehicle to grow your business is no easy task. We thank you on making the right choice and considering Mercedes-Benz of Medford for your next Mercedes-Benz Van purchase. When you are ready for an award-winning vehicle to drive your business forward, the Mercedes-Benz Van will not only meet expectations, but exceed them. Through innovative engineering and unparalleled versatility for any business situation, your Mercedes-Benz Van will certainly get the job done.

Sprinter Inventory
Sprinter